Contact Us

Welcome to POLLY COVE!

We're happy to have you here. At POLLY COVE, we believe great customer service is an important part of every shopping experience. Whether you need help choosing an item, checking an order, or understanding our store policies, we're here to make things easier for you.

💌 Get in Touch

Email Support

vip@pollycove.com

For any questions or concerns, please feel free to reach out to our team. We typically respond within 24–48 business hours, Monday through Friday.

For order-related inquiries, please include your order number so we can assist you more efficiently.

🛍️ How We Can Help

We're happy to help with questions about:

  • Order confirmations and tracking

  • Shipping methods and delivery updates

  • Returns, refunds, and cancellations

  • Product information and availability

  • Sizing and fit recommendations

  • Payment and checkout issues

  • General website inquiries

Your satisfaction matters to us, and we'll do our best to provide clear and helpful assistance.

📍 Business Details

POLLY COVE

340 Dumont Ave
Brooklyn, NY 11212
United States

Business Correspondence Only – Not a Return Address

Please note that this address is for business correspondence only and is not a return warehouse. If you wish to return an item, please contact our support team for approval and the correct return instructions before sending your package.

🕒 Our Service Hours

Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)

Saturday – Sunday
Closed

Messages received outside our regular business hours will be handled on the next available business day.

📋 Before You Reach Out

To help us understand your request and respond more quickly, please provide:

  • Your full name

  • Your email address

  • Your order number, if applicable

  • A brief explanation of how we can help

For damaged, defective, or incorrect items, please include clear photos of the item and its packaging so our team can review the situation.

🌷 We're Here for You

Thank you for being part of POLLY COVE. We appreciate every customer who chooses to shop with us, and we're committed to making your experience as smooth and enjoyable as possible.

We look forward to helping you find styles you'll love and providing support whenever you need it.