Terms of service

Welcome to POLLY COVE! These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue using our website.

1. Acceptance of Terms

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website with the supervision of a parent or legal guardian.

  • You agree to comply with all applicable laws and regulations.

  • The information you provide is accurate, complete, and current.

  • You accept these Terms along with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

2. Website Use

You agree to use this website responsibly and only for lawful purposes.

You may not:

  • Violate any applicable laws or regulations.

  • Attempt to gain unauthorized access to our website or systems.

  • Upload viruses, malware, or harmful software.

  • Interfere with the security or operation of the website.

  • Copy, reproduce, or commercially exploit any website content without written permission.

POLLY COVE reserves the right to restrict or terminate access to our website if these Terms are violated.

3. Product Information

We make every effort to ensure that product descriptions, pricing, images, and availability are accurate.

However, please note that:

  • Product colors may vary depending on your device or monitor settings.

  • Measurements may vary slightly due to manual measurement.

  • Inventory availability may change without prior notice.

  • We reserve the right to modify or discontinue products at any time.

4. Pricing & Payment

All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated.

We reserve the right to:

  • Correct pricing or typographical errors.

  • Update prices without prior notice.

  • Modify or end promotional offers at any time.

Orders will only be processed after successful payment authorization.

5. Order Acceptance

After placing an order, you will receive an order confirmation email acknowledging that your order has been received. This confirmation does not necessarily constitute final acceptance of your order.

POLLY COVE reserves the right to cancel or refuse an order when reasonably necessary, including in cases involving:

  • Payment authorization failure

  • Inventory shortages

  • Pricing inaccuracies

  • Suspected fraudulent activity

  • Shipping restrictions

  • Technical or system errors

If payment has already been processed for a canceled order, an appropriate refund will be issued to the original payment method.

6. Shipping

Orders are processed in accordance with our Shipping Policy.

Shipping schedules may occasionally be affected by circumstances beyond our control, including:

  • Carrier delays

  • Customs inspections

  • Severe weather

  • Public holidays

  • High shipping demand

  • Incorrect or incomplete shipping information

Please refer to our Shipping Policy for complete information about shipping methods, fees, processing times, and order tracking.

7. Returns & Refunds

Returns, refunds, and order cancellations are governed by our Return & Refund Policy.

Customers are encouraged to review this policy carefully before making a purchase. Please contact our Customer Support Team before sending any merchandise back to ensure that the return process is followed correctly.

8. Intellectual Property

All content displayed on this website, including but not limited to:

  • POLLY COVE brand name

  • Logos and visual designs

  • Product images and photography

  • Graphics and illustrations

  • Website layout

  • Text content

  • Product descriptions

is owned by POLLY COVE or its respective licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission, except as permitted by applicable law.

9. Disclaimer

Our website and services are provided on an "as is" and "as available" basis, to the extent permitted by applicable law.

While we strive to maintain accurate information and reliable website services, POLLY COVE does not guarantee:

  • Continuous website availability

  • Completely error-free content

  • Uninterrupted service

  • Permanent product availability

Nothing in these Terms excludes any rights or protections that cannot be excluded under applicable law.

10. Limitation of Liability

To the fullest extent permitted by applicable law, POLLY COVE shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website, product purchases, shipping delays, website interruptions, or technical failures.

Where liability cannot lawfully be excluded, it will be limited only to the extent permitted by applicable law.

Nothing in these Terms limits liability or consumer rights where such limitation is prohibited by law.

11. Changes to These Terms

POLLY COVE reserves the right to revise these Terms of Service from time to time.

Any updates will be published on this page with the revised effective date where appropriate. Changes will take effect as permitted by applicable law.

Your continued use of our website after updated Terms are published indicates your acceptance of the revised Terms to the extent permitted by law.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with applicable laws.

Any disputes arising from the use of our website, products, or services shall be handled through the appropriate legal process and applicable jurisdiction.

Nothing in this section is intended to deprive consumers of mandatory protections available under the laws that apply to them.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us using the information below.

POLLY COVE

📧 Email: vip@pollycove.com

Business Address

340 Dumont Ave
Brooklyn, NY 11212
United States

Business Correspondence Only – Not a Return Address

Our Customer Support Team typically responds within 24–48 business hours.

Thank you for choosing POLLY COVE. We appreciate your trust and look forward to providing you with a pleasant shopping experience.