Shipping policy

Welcome to POLLY COVE!

Thank you for choosing POLLY COVE. We are committed to providing a smooth and enjoyable shopping experience, from the moment you place your order until it arrives at your doorstep. Please review our Shipping Policy below for important information about order processing, shipping rates, tracking, and delivery.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.

Processing Time: 1–3 Business Days

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • Orders placed outside business hours will be processed on the next available business day.

  • During holidays, promotional campaigns, or peak shopping periods, processing times may be slightly extended.

  • Every order is carefully checked before dispatch to help ensure product quality and order accuracy.

2. Shipping Methods & Rates

POLLY COVE offers the following shipping options:

Shipping Method Order Amount Shipping Fee
Standard Shipping $0.00–$59.99 $9.00
Free Shipping $60.00+ FREE
Expedited Shipping $0.00–$99.99 $18.00
Free Expedited Shipping $100.00+ FREE

Shipping fees are calculated automatically at checkout according to your selected shipping method and order eligibility.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates typically become available within 24–48 hours after the carrier scans your package.

You can also track your shipment through:

https://www.17track.net

If you have any questions about your shipment, please contact us at vip@pollycove.com.

4. Shipping Information

To help ensure successful delivery, please review the following information:

  • Please verify that your shipping address is complete and accurate before completing your order.

  • Shipping addresses may not be changed once an order has entered processing.

  • Orders containing multiple items may be shipped separately depending on inventory availability.

  • Shipping carriers are selected according to the destination and available logistics services.

  • We currently do not deliver to APO, FPO, or DPO military addresses.

POLLY COVE is not responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout.

5. Shipping Delays

Although we make every effort to process and ship orders promptly, occasional delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Customs inspections

  • Transportation disruptions

  • Public holidays

  • High shipping volumes

  • Incorrect or incomplete shipping information

  • Unexpected carrier delays

We sincerely appreciate your patience and understanding if your shipment is affected by these circumstances.

6. Lost or Damaged Packages

If your package appears to be lost, is significantly delayed, or arrives damaged, please contact our Customer Support Team as soon as possible.

To help us investigate the issue, please provide the following information when applicable:

  • Your order number

  • Photos of the shipping package

  • Photos of the shipping label

  • Photos of the damaged item, if applicable

Our team will review the information and work with the shipping carrier when necessary to help resolve the issue.

7. Customs & Import Charges

International orders, where available, may be subject to customs duties, VAT, taxes, or other import fees imposed by the destination country.

These charges are determined by local customs authorities and are the customer's responsibility unless otherwise stated at checkout.

8. Business Address

The address listed below is provided for business correspondence only and is not a return address or return warehouse.

Please contact our Customer Support Team before returning any merchandise to receive the appropriate return instructions.

9. Contact Us

POLLY COVE

📧 Email: vip@pollycove.com

Business Address

340 Dumont Ave
Brooklyn, NY 11212
United States

Business Correspondence Only – Not a Return Address

If you have any questions regarding shipping, delivery, or your order, please contact us at vip@pollycove.com. Our Customer Support Team will respond within 24–48 business hours.

Thank you for shopping with POLLY COVE. We appreciate your trust and look forward to making your shopping experience a pleasant one!