Contact information

Thank you for choosing POLLY COVE!

At POLLY COVE, we're dedicated to providing friendly customer service and making every shopping experience simple, enjoyable, and worry-free. Whether you have a question before placing an order or need assistance after your purchase, our Customer Care Team is always here to help.

💌 Get In Touch

Customer Support Email

vip@pollycove.com

We strive to respond to all emails within 24–48 business hours, Monday through Friday.

To help us assist you more efficiently, please include your order number if your inquiry is related to an existing purchase.

🎧 Customer Support

Our team is happy to assist you with:

  • Order Status & Tracking

  • Shipping Information

  • Return & Refund Requests

  • Product Details

  • Size Recommendations

  • Payment Questions

  • Website Support

  • General Customer Service

No matter your question, we're committed to providing a helpful and timely response.

📍 Business Information

POLLY COVE

340 Dumont Ave
Brooklyn, NY 11212
United States

Business Correspondence Only – Not a Return Address

Please note that this address is provided for business correspondence only and is not our return warehouse.

If you need to return an item, please contact our Customer Support Team first. We'll provide the appropriate return instructions and return address after your request has been reviewed and approved.

🕒 Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)

Saturday – Sunday
Closed

Emails received outside business hours will be answered on the next available business day.

📝 Before Contacting Us

For faster assistance, please include the following information in your email:

  • Full Name

  • Email Address

  • Order Number (if applicable)

  • A detailed description of your inquiry

If your inquiry involves a damaged, defective, or incorrect item, please attach clear photos of the product, packaging, and shipping label so our team can review the issue and assist you more efficiently.

💗 Thank You

Thank you for shopping with POLLY COVE!

We truly appreciate your trust and support. Our mission is to bring you stylish fashion, reliable customer care, and a pleasant shopping experience from start to finish.

If you ever need assistance, our Customer Care Team is always happy to help.